FAQs

Frequently Asked Questions | King Networks

Frequently Asked Questions

General Internet Safety

How can I stay safe online?

Protect yourself by using strong, unique passwords and enabling two-factor authentication. Regularly update your software and devices, and be cautious when clicking on links or downloading attachments from unknown sources.

What should I do if I suspect a phishing email?

If you suspect an email is phishing, do not click any links or download attachments. Verify the sender’s details and report the email to your IT support or contact King Networks for guidance.

Reboot Procedures

How do I properly reboot my modem or router?

For a proper reboot, simply unplug your modem or router from the power outlet, wait about 30 seconds, then plug it back in. This soft reboot clears temporary issues without affecting your settings.

Why should I avoid pressing the reset button?

The reset button restores your device to factory settings, erasing your custom configurations such as your network name and password. Stick to a soft reboot to resolve most connectivity issues without losing your settings.

Common Issues

What can I do if my internet is running slow?

Start with a soft reboot of your modem or router. Check for background downloads or updates that may be using bandwidth. If your connection remains slow, contact our support team for further troubleshooting.

Why do I occasionally lose my WiFi connection?

Interference, outdated firmware, or physical obstructions can cause WiFi disruptions. Ensure your router’s firmware is up to date and try repositioning it to a more central, open location.

Who can I contact for additional help?

If you need further assistance, please reach out to our support team. We’re here to help you resolve any issues and ensure you enjoy a smooth internet experience.

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